Frequently Asked Questions
Everything you need to know about our professional cleaning and heart-centered companionship services in Wigan, Leigh, and surrounding areas.
Domestic Cleaning
What is included in a standard domestic clean?
Our standard clean covers all main living areas, including dusting, vacuuming, mopping, kitchen surfaces, and bathroom sanitization. We can tailor the checklist to your specific needs.
Do I need to provide cleaning products?
We usually bring our own professional-grade supplies and equipment. However, if you prefer us to use specific products you provide, just let us know.
Commercial Cleaning
Do you offer cleaning services for offices?
Yes, we specialize in office maintenance, ensuring a clean and professional environment for your staff and retail spaces.
Companionship Services
What does your companionship service include?
Our service focuses on social interaction and emotional support, including tea, chat, light activities, or accompanying on walks.
General Questions
What areas do you cover?
Our primary service area includes Wigan, Leigh and surrounding areas in Greater Manchester.
How do I get a quote?
Contact us via phone or online form. We'll discuss your specific needs and provide a clear, transparent estimate.
Domestic Cleaning FAQ
What is included in a standard domestic clean?
Our standard clean includes dusting, vacuuming, mopping, bathroom sanitization, and kitchen surface cleaning. We can also tailor tasks to your specific needs during the initial meeting.
How often can I book a cleaning service?
We offer flexible scheduling including weekly, fortnightly, or one-off deep cleans. We work around your lifestyle to ensure your home stays consistently fresh.
Do I need to provide my own cleaning products?
We provide all our own equipment unless you prefer us to use yours.
Are your cleaners DBS checked and insured?
Yes, absolutely. Every member of our team is fully insured and we all undergo DBS checks, giving you total peace of mind when we are in your home.
What is your cancellation policy?
We request at least 24 hours' notice for any cancellations or rescheduling. This allows us to manage our team's schedule effectively while remaining fair to all our clients.
Ready for a cleaner home? Get in touch today for a tailored quote.
Commercial Cleaning FAQ
Reliable maintenance solutions for Wigan businesses and commercial premises.
What types of commercial spaces do you clean?
We provide professional cleaning for offices, retail units, communal blocks, and small business premises throughout the Wigan Borough.
Do you offer out-of-hours cleaning?
Yes, we understand the need for minimal disruption. We offer flexible schedules, including early mornings or evenings, to suit your business hours.
Are you insured for commercial work?
Absolutely. CJ'S is fully insured with public and employers' liability coverage specifically tailored for commercial environments.
How do you manage keys and access?
We have strict key-holding protocols in place. All keys are coded and stored securely, ensuring safe access for our team as we all undergo DBS checks.
Do you provide your own cleaning equipment?
We provide all our own equipment unless you prefer us to use yours.
Are there long-term contracts?
We offer both flexible periodic agreements and fixed-term contracts. We prefer to build relationships based on trust and quality of service.
Companionship Services FAQ
What does your companionship service include?
Our service provides emotional support and social interaction. This includes friendly conversation, accompaniment on walks or to appointments, help with hobbies, and light assistance around the home. We focus on building genuine, heart-centered connections.
Are your companionship staff DBS checked?
Yes, absolutely. Every member of our team undergoes a DBS check and is fully insured. Your safety and peace of mind are our top priorities.
What are the boundaries of your service?
We provide companionship and light support. Please note that we do not offer personal medical care, medication administration, or lifting/handling. We can, however, provide basic domestic help alongside companionship.
How long are the companionship visits?
Visits are flexible and tailored to your needs. Most clients book sessions ranging from 1 to 4 hours, either as one-off visits or on a regular weekly schedule.
How does this service support families?
Companionship provides vital respite for family carers and ensures that loved ones aren't lonely when family members are at work or away. We provide updates to families so they have peace of mind knowing their relative is safe and happy.
General Questions
What areas do you provide services in?
Our professional services cover Wigan, Leigh and surrounding areas in Greater Manchester.
How do I get a free quote?
You can click any 'Get a free quote' button on our site or call us at 07932436646 for a tailored estimate.
How can I book a service?
Simply use our online 'Book Now' feature or contact us via email at enquiries@cjscleans.co.uk to schedule your visit.
What payment methods do you accept?
We accept bank transfers, standing orders for regular services, and secure online payments.
What are your standard working hours?
We typically operate Monday to Friday, 8:00 AM – 6:00 PM, with weekend slots available upon special request.
How can I contact you with a query?
Feel free to reach out via phone, email, or our website's contact form. We aim to respond within 24 hours.
Frequently Asked Questions
Domestic Cleaning
What is included in a standard domestic clean?
Our standard clean covers all main areas, including vacuuming, mopping, dusting, and sanitizing bathrooms and kitchens. We can tailor this to your specific needs.
How often can I book a cleaning service?
We offer flexible scheduling: weekly, fortnightly, or one-off deep cleans to suit your lifestyle in Wigan and Leigh.
Do you provide your own cleaning products?
Yes, we provide all professional-grade cleaning products and equipment. If you prefer us to use specific products you supply, just let us know.
Are your cleaners DBS checked and insured?
Absolutely. Every member of our team is fully DBS checked and we are comprehensive insured for your total peace of mind.
Commercial Cleaning
What types of commercial premises do you clean?
We specialize in office spaces, retail units, and small businesses throughout Greater Manchester.
Can you work outside of standard business hours?
Yes, we offer flexible schedules including early mornings, evenings, or weekends to minimize disruption to your operations.
How do you manage keys and site access?
We have strict, secure key-holding procedures in place. Our team is trained to follow your specific site security protocols.
Do you follow Health & Safety regulations?
Workplace safety is our priority. We provide COSHH assessments and follow strict H&S guidelines for every commercial contract.
Companionship Services
What does companionship include?
It includes social visits, chat, playing games, occasional outings, or accompanying you to appointments. We focus on heart-centered connection.
Is your companionship team DBS checked?
Yes, all our companionship staff undergo thorough enhanced DBS checks and standard vetting to ensure safety and trust.
Do your staff provide personal care or medical help?
We do not provide medical or personal care (bathing, medication). Our role is strictly for social and emotional support and light assistance.
How does this support the wider family?
We provide peace of mind for families, knowing their loved ones have a reliable, friendly, and professional visitor to brighten their day.
General Information
Which areas do you cover?
We proudly serve Wigan, Leigh and surrounding areas in Greater Manchester.
How can I get a free quote?
You can click 'Get a free quote' in our header, use our contact form, or give us a call directly.
What are your payment methods?
We accept bank transfers, online payments, and direct debits for recurring services.
What are your working hours?
Our standard services run from Monday to Friday, 8:00 AM to 6:00 PM. Weekend visits can be arranged upon request.